Privacy Policy

Internet Security Policy

Welcome to Petra Lending’s website. This section explains our policy regarding any personal information you might supply to us when you visit this site. Our goal is to protect your information on the Internet in the same way that we protect it in all the other ways we interact with you: in branches and on the phone.

You can visit this site and find out about our products and services, read about our company, check on career opportunities, get a news update, or other value-added services without giving us any information about yourself.

If you do provide personal information, such as address, e-mail, telephone and fax numbers, as well as demographic and customer identification, it will be sent to us over a secure connection using Secure Sockets Layer (SSL) technology.

We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards.

In order to provide better service, we use “cookies”. A cookie is a small piece of information which a website stores on your web browser on your computer and can later retrieve. The cookie cannot be read by a website other than the one that set the cookie. We use cookies for a number of administrative purposes, for example, to store your preferences for certain kinds of information.

Most cookies last only through a single session or visit. None will contain information that will enable anyone to contact you by telephone, e-mail, or postal mail. You can set up your web browser to inform you when cookies are sent, or to prevent cookies from being set.

Privacy Policy

We recognize the importance to you of keeping your information secure and confidential. We will not sell or share nonpublic personal information about you with third parties either outside or within our corporate family except as explained in this Privacy Policy. This Privacy Policy covers personally identifiable information about both current and former customers who obtain financial products or services from us primarily for personal, family or household purposes, and is provided as required by the Federal Financial Privacy Law.

When you seek to obtain financial products and services from us, we may collect nonpublic personal information about you from the following sources:

Applications and other forms, or through other communication including information provided by mail, telephone, in person or electronically. Such information may include your name, address, employment, income, and other identifying information.
Your transactions with us, members of our corporate family, or others. Such information may include, for example, your account balance and payment history.

Consumer reporting agencies or other companies, which may include, for example, information regarding your creditworthiness or credit history.

Other sources which may include, for example, verification of your employment history, credit balances, property insurance coverage or other representations made by you.

We may share all of the information described above with our service providers, whose services may include, for example, mailing account statements. Service providers may include, for example, insurance companies, payment processing companies, mail service companies, check printing companies, and data processing companies. We may also share the information described above with companies that perform marketing services on our behalf. Such companies have agreed to keep confidential the information that we provide to them and to use the information only to carry out the functions we have asked them to perform. We do not share your nonpublic personal information with any company outside our corporate family for the purpose of marketing that company’s products or services. Finally, we may disclose all of the information above as permitted by law.

We may also share information regarding your transaction and account experience with us, including your name and address and your payment history with us, among our affiliated financial services companies, such as our mortgage banking companies and insurance agency. By sharing that information, we can better serve your financial needs and notify you of financial products and services that might interest you.

If you were, but are no longer, our customer, the policies and practices described in this Privacy Policy will apply to you except as stated below in the section on “Additional Rights and Modifications.”

We restrict access to nonpublic personal information about you to only those employees whom we have determined need to know that information in the course of their job responsibilities. We maintain physical, electronic, and procedural safeguards that comply with applicable federal standards to protect nonpublic personal information.

You may have other privacy protections under state law. We will provide notice of our Privacy Policy to you annually, as long as you maintain a customer relationship with us. We reserve the right to change this Privacy Policy in any respect at any time, and we will inform you of changes as required by law.

Identity Theft Information

If you believe you may be a victim of identity theft with regard to a Petra Lending Group transaction, please contact us immediately. If you have already filed a report with a law enforcement agency, please include a copy of the report with your correspondence. Additional information from you may be requested.